Limited English Proficiency Study

The objective of this project was to determine the information needs of CTA riders and non-riders who have limited English proficiency. The information needs relates to printed materials such as maps, schedules, and signage at CTA facilities.

As a subconsultant to NuStats, LLC, cmQue, inc was responsible for conducting phone interviews and recruiting participants for the focus groups for this limited English proficiency study. cmQue was assigned to complete a total of 450 interviews, 150 each in Chinese, Pilipino, and Polish languages. cmQue also recruited participants for several focus groups conducted for the study.

Year Completed: 2008

Photo Source:
Complete CTA Sign, Regional Transportation Authority