2011-2013 Customer Satisfaction Survey

cmQue, inc. was a subconsultant to Resource Systems Group, and was assigned to conduct field surveys for the 2011 and 2013 system-wide Customer Satisfaction Survey for the Chicago Regional Transportation Authority.

In 2011, approximately 25,000 surveys were distributed by cmQue survey crews onboard Metra trains and CTA trains and buses. The surveys were conducted within a ten-week period from October to December 2011.

In 2013, cmQue surveyors again distributed approximately 15,000 surveys onboard Pace buses within a six-week period in November and December 2013.

Photo Source:
Metra Train, Regional Transportation Authority Chicago

Pace Bus, Regional Transportation Authority Chicago Ride On